Privacy Statement
for OnStar Guardian Voice App
Last Updated August 1, 2021
Introduction
Your privacy is important to us. This Privacy Statement describes how we, General Motors Holdings LLC and its affiliates (GM or we or us), collect, use, and share information when you download the OnStar Guardian Voice App feature (Feature) to use in connection with your voice-enabled device (Device) and when you use the services available through the Feature (the Services).
It is your responsibility to ensure that all users of the Feature know that anyone with access to the Services through your Device may be able to access information about your account.
This Privacy Statement incorporates the OnStar Privacy Statement, which is posted at www.onstar.com/privacy, and which also applies to your use of other OnStar services. Together these privacy statements describe our privacy practices for the Services. Capitalized terms, if not defined in this Privacy Statement, are defined in the OnStar Privacy Statement.
Information We Collect
We collect information from you as described in the OnStar Privacy Statement. In addition, when you download the Feature or use the Services, the types of your information that we may collect include:
Device information, such as the location of your Device, Device type, Device operating system, Internet Protocol (IP) address, unique identifier, and Internet service provider;
Information about your use of the Feature, such as specific actions to activate services or otherwise navigate the Feature;
Account information and information about household members, such as name, email, year of birth and contact number; and
Information about you from additional online and offline sources including commercially or publicly available third-party sources.
We collect and treat this information as described in the OnStar Privacy Statement.
Use of Your Information
We use the information we collect as described in the OnStar Privacy Statement. For example, we use the information to:
Provide the Services;
Communicate with you about your account or the Services; and
Provide you with marketing offers that may interest you;
Improve, troubleshoot, and evaluate the use of our products and services; and
Conduct research.
Restricting the Collection of Location Information
You can restrict our access to and collection of the location of your Device by disabling location-sharing on your Device, if that feature is available on your Device. Be aware that some of the Services may require access to and collection of location to function properly.
Sharing of Information
We may share information we collect about you as described in the OnStar Privacy Statement. For example, we share information with necessary third parties when you use the Feature to make requests for third party or related services available through the Feature, such as for dealer maintenance appointments or roadside assistance. We may share the location of your Device with:
Third party service providers working on our behalf,
Emergency service providers,
Others when required by law, and
Those you ask us to share this information with.
We may also share the location of your Device when necessary to provide the Services to you; to comply with legal obligations; to protect the safety and rights of you and others; for product safety and security purposes; and for the purposes described in the OnStar Privacy Statement.
Tracking Technologies
GM may use device tracking technologies that allow us to identify you on your Device in a unique manner, such as use of IP address or VIN, to gather information about your activity within the Services, such as demographic data, activities conducted, and the day and time of your visit. GM uses this information, sometimes across devices, to measure your activity, remember your preferences, maximize and improve the performance of our products and services, and customize your experience. For more information about GMs use of tracking technologies, please see the OnStar Privacy Statement.
Limiting Marketing and Promotional Communications
You may choose to limit the marketing and promotional communications we send you. You can do this by contacting us at 1.888.4ONSTAR and selecting your contact preferences. We will also provide opt-out instructions in all of our promotional communication channels; for example, an unsubscribe option will appear at the bottom of all marketing-related emails or you can reply Stop to unsubscribe from a specific text message campaign.
Biometric Authentication
If you elect to use biometric authentication (e.g. voice recognition) you should refer to your Device manufacturers product information regarding biometric authentication. We do not collect biometric data or control biometric authentication on your Device. After successful authentication, you will be given the choice to enable biometric authentication on your Device to access Services in the future. If you change your mind, you may disable this feature through your Device settings or by logging out of Services and turning biometric authentication off.
Security
We use technical, administrative, and physical safeguards designed to protect your information and we require third party service providers to maintain similar safeguards against loss, misuse, and unauthorized access, disclosure, alteration, destruction, or theft of your information.
Changes to This Privacy Statement
We reserve the right to update this Privacy Statement from time to time for any reason. We will notify you of a material change to this Privacy Statement by placing a notice on www.onstar.com/privacy or within the Feature on your Device, or by notifying you via email or postal mail.
Access
If you would like to access or ensure the accuracy of your Account Information, please contact us as described below.
How to Contact
OnStar For general questions about the Services, visit www.onstar.com or call us 1.888.4.ONSTAR (1.888.466.7827). If you have questions about our privacy practices, contact the Privacy Manager by email at privacymanager@OnStar.com, by mail to OnStar Privacy Manager, P.O. Box 1027, Warren, Michigan, 48090-1027, or by calling us at 1.877.299.1372